Code | Description | Troubleshooting action |
0xCAA20003 | You ran into an authorization problem. | Make sure your date and time are set up correctly. Whether your date and time are accurate will affect your ability to connect to secure sites (https). |
0xCAA82EE2 | The request has timed out. | Ensure that you are connected to the Internet. Then work with your IT admin to ensure that other apps or a firewall configuration aren't preventing access. |
0xCAA82EE7 | The server name could not be resolved. | Ensure that you are connected to the Internet. Then work with your IT admin to ensure that other apps or a firewall configuration aren't preventing access. |
0xCAA20004 | Your request needs to be approved by a resource owner or authorization server. | Contact your IT admin so they can confirm that your organization is complying with Azure Active Directory (AAD) configuration policies. |
0xCAA90018 | You’re not using the right credentials. | The Windows credentials you signed in with are different than your Microsoft 365 credentials. Try to sign in again with the correct email/ password combination. If you continue to receive this status code contact your IT admin. |
none | You’ll need to re-enter your PIN using a smart card. | Re-insert your smart card. Also, your smart card certificate might be corrupt, in which case, contact your IT admin |
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